Privacy Policy
At Rasaaya, we are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and stored.
This Privacy Policy outlines the types of information we collect when you interact with our website and how we use it in accordance with applicable Indian laws, including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
Information We Collect
When you use our website or place an order, we may collect the following information:
- Name
- Email address
- Contact number
- Shipping and billing address
- Payment information (processed securely via third-party payment gateways)
- Order history
- IP address and device-related information
- Preferences and interactions with our website
How We Use Your Information
Your information is collected and used for the following purposes:
- Processing and fulfilling orders
- Communicating order confirmations and delivery updates
- Providing customer support
- Improving website functionality and user experience
- Sending promotional updates and newsletters (only if you have opted in)
- Compliance with legal or regulatory obligations
Consent
By using our website or placing an order, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us at contact@therasaaya.com.
Cookies
Our website uses cookies and similar tracking technologies to enhance browsing experience and analyse website traffic.
You may choose to disable cookies through your browser settings; however, this may affect certain website functionalities.
Third-Party Services
We engage trusted third-party service providers for:
- Payment processing
- Order fulfilment
- Shipping and logistics
- Website analytics
These partners have access only to the information necessary to perform their respective functions and are obligated to maintain confidentiality and data protection standards.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
Data Security
We implement reasonable administrative and technical safeguards, including SSL encryption, to protect your personal information against unauthorised access, disclosure, or misuse.
We do not sell, trade, or rent your personal data to third parties.
Children’s Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your personal data
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at contact@therasaaya.com.
Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the jurisdiction of courts located in Jorhat, Assam, India.
Updates to This Policy
Rasaaya reserves the right to update or modify this Privacy Policy at any time. Continued use of the website following any changes shall constitute acceptance of such updates.